Returns & Exchanges

Travel with confidence. Shop with peace of mind.

At REISE, we believe exceptional luggage should be matched by an exceptional shopping experience. We take pride in the quality, craftsmanship, and design of every piece we create.

If your purchase isn't quite right, we're here to make things simple.

30-Day Returns

We offer returns within 30 days of delivery on eligible purchases made directly through our official website.

To qualify for a return, your item must be:

• Unused and in its original condition.

• Free from scratches, scuffs, stains, odors, or signs of travel.

• Returned with all original packaging, protective materials, tags, and included accessories.

• Accompanied by proof of purchase.

You're welcome to inspect your luggage at home to ensure it's the right fit. However, luggage that has been used for travel is not eligible for a standard return.

Easy Exchanges

Need a different size or color?

We offer complimentary exchanges on eligible orders within 30 days of delivery, subject to product availability.

Exchange items must meet the same condition requirements as returns.

If your preferred item is unavailable, our team will help you explore alternative options or arrange an eligible refund.

How to Start a Return

We've made the process straightforward.

1. Contact our customer care team within 30 days of delivery with your order number and return request.

2. Our team will review your request and provide return instructions.

3. Carefully package your luggage using its original protective packaging.

4. Ship your item using the instructions provided.

Please do not send items back without first contacting our team.

Refunds

Once your return arrives, our team will inspect the item to confirm it meets our return requirements.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

Depending on your financial institution, additional processing time may apply.

Original shipping charges are nonrefundable unless the return results from an error on our part or an applicable consumer right requires otherwise.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

Exchanges are shipped free of charge for eligible domestic orders. Any applicable return shipping charges will be disclosed before you proceed.

If your order arrives damaged, defective, or incorrect, REISE will cover the reasonable shipping costs required to resolve the issue.

Damaged or Incorrect Orders

Every REISE product is carefully inspected before shipment.

If your order arrives damaged, defective, or incorrect, please contact our customer care team as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs of the item and packaging.

We'll review the issue and arrange an appropriate resolution, including a replacement, repair, or refund where applicable.

Items Not Eligible for Standard Returns

The following items are generally not eligible for discretionary returns:

• Luggage used during travel.

• Items showing damage or excessive handling beyond normal inspection.

• Personalized or monogrammed products, unless defective or otherwise required by law.

• Gift cards.

• Items explicitly marked as final sale before purchase, except where applicable law requires a remedy.

International Returns

International customers may request a return within 30 days of delivery.

Unless the product is defective, incorrect, or applicable law provides otherwise, international return shipping costs and associated customs charges are the customer's responsibility.

Any applicable statutory cancellation or return rights remain unaffected.

Your Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Need Assistance?

Our customer care team is here to help.

For questions regarding returns, exchanges, or your order, please contact us through the customer support information listed on our website.

REISE

Made for the journey. Backed by our commitment to quality.